1. The Consumer has the right to withdraw from the contract concluded pursuant to the Conditions of Sale, without any penalty, for any reason and without having to justify their decision in any way, within the term of 14 (fourteen) days from the day in which the Consumer or a third party, other than the carrier and designated by the Consumer, acquires physical possession of the Products.
2. For the purposes of exercising the right of withdrawal, the Consumer is required, within the period referred to in the previous paragraph, to inform the Seller of his decision to withdraw from the contract by means of an explicit declaration (letter sent by e-mail). For the same purpose, the Consumer can also fill in and electronically send the withdrawal form on the Site to the Seller; if he chooses this option, the Seller will immediately send the Consumer a confirmation of receipt of the withdrawal on a durable medium (for example by e-mail).
3. If the Products have not been sent to the Consumer, the withdrawal will be considered exercised with the receipt by the Seller of the aforementioned notice of withdrawal.
4. If the Products have been sent to the Consumer, following receipt by the Seller of the notice of withdrawal, the Seller will send the Consumer the return code via e-mail. Within the following 14 days, the Consumer must return the Products to the Seller, sending them or delivering them to NEST Srl, Via Cesare Battisti 20/2, - 20078 - San Colombano al Lambro (MI) Italy, clearly indicating the relative return code.
5. It is understood that the risks and transport costs relating to the return of the Products to the Seller will be borne by the Consumer.
6. The shipping costs for returns are € 10.00 for the whole Italian national territory with the exception of the region of Sardinia and Sicily and smaller islands where the return cost is € 15.00.
7. In order for the right of withdrawal to be validly exercised, the Products must be delivered or in any case sent to the Seller, intact: they must not have been opened, used or damaged; the identification tag must still be attached to the Products with the disposable seal; the Products must be returned in their original packaging, they must be sent to the Seller in a single shipment. The pieces ordered with the same order must be returned at the same time and shipped with a single shipment. It is advisable to cover the original packaging of the Products with other protective packaging that preserves its integrity and protects it during transport, even from writings or labels. The Consumer will be responsible for the decrease in the value of the Products resulting from their manipulation other than those necessary to establish their nature, characteristics and functioning.
8. The Seller will take delivery of the returned Products, reserving the right to verify that they have been returned in the conditions described in the previous par. 1.6.
9. If the right of withdrawal has been validly exercised by the Consumer within the terms and in the manner provided, the Seller will reimburse the Consumer for all payments that the latter has made, including delivery costs (with the exception of additional costs deriving from possible choice by the Consumer of a type of delivery other than the least expensive type of standard delivery offered by the Seller). However, the Seller may withhold this refund until he has received the Products (and the verification of the returned Products has been successful) or until the Consumer has demonstrated that he has sent the goods, whichever occurs first. In any case, the cost of returning the Products to the Seller will be borne by the Consumer, including shipping, any duties or additional taxes.
10. The reimbursement referred to in the preceding paragraph will be made, where possible, by the same means of payment used by the Consumer when purchasing the Product or by bank transfer in favor of the Consumer; the Consumer's responsibility will be to communicate to the Seller, by e-mail to info@nestsrl.eu , the bank details to make the transfer in your favor and to ensure that the Seller is put in a position to be able to return the amount due. If the payment was made by credit card, the aforementioned refund will be made within the terms indicated directly by crediting the amount due to the credit card used by the Consumer for payment. If the payment was made via PayPal, the aforementioned refund will be made within the terms indicated directly by crediting the amount due to the account used by the Consumer for payment.
